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We do hope that you are satisfied
with the services we provide, as the needs of our customers are our main
priority. However, we accept that we don’t always get things right
the first time. If you are
not completely satisfied, we want to know about it so that we can try
and sort out the matter. It’s important that we learn from any mistakes
we make so we can improve our service in the future.
We also like to hear when someone thinks we’ve done something well.
So, if you are pleased with the way we have dealt with a problem or any
aspect of our work, why not write to us or send us
an e-mail (here),
or fill in our online feedback form (here) to
tell us? If we hear we’re doing something right, we will carry on
doing it.
Any staff member receiving or dealing with your complaint will do so in
a positive way. We want to deal with your complaints promptly and effectively.
Your complaint will be dealt with sympathetically
and in confidence.
Our procedure aims to respond to complaints thoroughly and quickly. All
complaints are logged by a member of staff on our computerised system
to ensure they are treated with the right priority.
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