Complaints

We are changing the way we handle complaints from customers in line with guidance from The Scottish Housing Regulator and the Scottish Public Ombudsman Service.

We want to improve the services we deliver. Finding out what is not working well is very important to us as it helps us see what needs to be changed. We will use the information we gather from complaints to identify the things we need to work on and the sort of changes we need to make.

The full procedure is available for consultation during the month of July, a copy is available to read here. If you want to let us know what you think of any part of it, please add your comments here.

NB. A Complaint is were MHP as an organisation has failed to deliver a service, or not dealt with an issue to your satisfaction.

Issues with neighbours eg. noise disturbances, parking etc, are not complaints, but will be dealt with as a Neighbour Dispute under MHP’s Neighbour Dispute Policy.